frequently asked questions

General Questions

1. How can I update my account information?

   You can update your email address and shipping information by logging in to your account and clicking on the “My Account” tab

2. Can I unsubscribe from your email newsletter?

   Yes, you can unsubscribe to our news blast anytime. If you have an account with us you can unsubscribe by logging in to your account and clicking on the unsubscribe tab. Click here to unsubscribe from our newsgroups.

3. How do I create an account?

   To create an account you can click on the “Register” link at the top of the website.

4. Do I need to create an account to place an order?

   No, you can place an order without having to create an account. However, the benefit of creating an account is; your order history, shipping and account information are saved. To place an order without creating an account, click on Check out as Guest method at the time of purchase.

5. What are the benefits of creating an account?

   The benefits of creating an account on Bialetti.com is that your order history, shipping and account information are saved for future purchases.

6. How can I view my order history?

   If you created an account with us, you can review all your previous orders online as well as check the status of any current orders. To review your order history, login to your account and click on order history.

7. How do I contact Customer Service?

   Based on your question, the best way to speak to a Customer Service Representative is by email. Click on the Contact us form and choose your department that best fits your concern. In your response you can request that a Customer Service Representative call you.

8. How can I log off your website?

   Click the log-off link at the top of the website.

Purchasing Questions

1. How can I change or cancel my order?

   Yes, if your order has not been processed, you can make changes or cancel an order. Click on the Contact us form and choose Modify/Cancel my order in the topic section. Include your order number and the phone number used to place your order. In your response you can request that a Customer Service Representative call you.

2. How do I use my promo code coupon?

   Enter the promo code during the payment process during checkout.

3. What form of payments do you accept for online orders?

   We accept Master Card, Visa, and American Express

4. Can I use more than one promo code for an order, can I use a promo code more than once?

   You can enter more than one promo code. However, only one promo code will be accepted. Depending upon the promotional offer a promo codes can be used more than once

5. Do I get confirmation or a receipt of my order?

   Yes, you will receive an email confirmation upon completion of your order. if you do not receive an email confirmation, check your junk or spam box.

6. Can I save items in my shopping cart for later purchase?

   Yes, you can save your shopping cart by creating an account and saving each items to your favorites.

7. Can I purchase an item that is out of stock?

   No, but you can request to be notified

8. Do I need to create an account to place an order?

   No, you can place an order with out having to create an account. However, the benefit of creating an account is; your shipping and account information is saved for further purchases. To create an account click on Register link at top of the website.

9. Can I be notified when an out of stock item becomes available?

   Yes, to request notification when and Items

10. Can I be notified when an item goes on sale?

    Yes, to receive notification when an item goes on sale you must be logged-in as a register member and add the item to your wish list. Any changes to items in your wish list will trigger a notification. To create an account click on the Register tab at the top of the website.

Shipping Questions

1. What are my shipping and processing options?

   All orders are processed within 2 business days from the receipt of order (excluding weekends and holidays) and are shipped via USP from our warehouse in California. Based on your location orders shipped using our standard shipping method will arrive within 3 to 7 business days after processing. Orders using our Rush shipping method will arrive 3 business days after processing.

2. I have not received my order yet; can I check the status of my order online?

   Yes, You can track the status of an order and get the UPS tracking number by clicking on the Track your Order tab at the bottom of the website. Enter the phone number you used to place the order and the order number.
   Account Customers can also check the status of their order as well as get the UPS tracking number by logging in to their account. To log in click on the My Accounts tab at the top of the website.

3. Can you ship outside of the United States?

   No, at this time, we only ship orders within the US. We do not offer shipping to Canada.

4. Can I ship to multiple addresses from a single order?

   No, at this time we do not offer multiple shipping options.

5. How are my shipping charges calculated?

   Shipping charges are calculated based on the total weight of your order. The weight for Free items or items that indicate free shipping will be excluded from the total weight order.

Return Questions

1. Can I return items and what is your return policy?

   Yes, you can return an item you purchased online. Click here for complete details on how to return an item.

2. Can return/exchange an item I bought in from the store?

   If you have a problem with an item you purchased at the store we will be happy to discuss your option for a return or an exchange. Click on Contact Us and choose Product Information from the department menu.