PRIVACY NOTICE TO THE USERS

Pursuant to art. 13 of Regulation 2016/679 (also called GDPR) on the protection of personal data and in relation to the personal data of Users, we would like to inform you that the data processing will be carried out by Bialetti Store S.r.l and Bialetti Industrie S.p.A, both as joint data controllers, as they share the purposes, methods, and purposes of the processing of personal data, based on the principles of correctness, lawfulness, and transparency, as well as the protection of your privacy and the protection of your rights. Moreover, we inform you that:
The Joint Controllers of the processing of personal data of users (hereinafter, the "Users") who browse and who use the services available on the website www.bialetti.com (hereinafter, the "Site" and the "Services") provide the privacy notice pursuant to art. 13 of EU Regulation 2016/679 of 27 April 2016 (hereinafter, the "Regulation", or also the "Applicable Law").

This Site and the Services are reserved for individuals who have reached the age of eighteen. Therefore, the Joint Controllers do not collect personal data relating to persons under the age of 18. At the request of the Users, the Controllers will promptly delete all personal data involuntarily collected and relating to persons under the age of 18.

1) IDENTITY AND CONTACT DETAILS OF THE JOINT DATA CONTROLLERS

The joint data controllers are:

Bialetti Store S.r.l, with registered office in via Fogliano, n. 1, 25030 Coccaglio (BS), VAT / CF and registration number in the Register of Companies Brescia 02623040983

Bialetti Industrie S.p.A., with registered office in Via Fogliano, 1, 25030 Coccaglio (BS), VAT / CF and registration number in the Register of Companies Brescia 03032320248

(hereinafter, also "Joint Controllers" or "Bialetti")

The Joint Controllers take the utmost account of the right to privacy and protection of the personal data of their Users. For any information in relation to this privacy statement, Users can contact the Joint Controllers at any time, using the following methods:

• By sending a registered letter with return receipt to the registered office of the Companies: via Fogliano, 1, 25030 Coccaglio (BS)
• By sending an e-mail to the address privacy.store@bialettigroup.com

2) IDENTITY AND CONTACT DETAILS OF THE DPO

Bialetti has appointed Resolve Consulting Srl, with registered office in Piazza Monsignor Giuseppe Almici 23 - 25124 Brescia, as Data Protection Officer (RPD or DPO).
The DPO can be contacted at the following address dpo@bialettigroup.com

3) TYPE OF PERSONAL DATA PROCESSED

The personal data requested from the User and acquired by Bialetti may vary according to the products, services, or functions that the User intends to use.

In general, depending on the specific case, the following categories of personal data will be processed:

TYPES OF PERSONAL DATA	Example
User identification data	name, surname, language, and country from which the User operates, address, contact details such as e-mail address and telephone number
economic and transactional information of the User	payment or card details, information relating to purchases made, orders, returns
connection, geolocation, and navigation data	in the case of interaction with mobile devices such as mobile phones
commercial information	those relating to subscription to the newsletter
data relating to tastes and preferences	those relating to the type of product purchased and consumption habits

To allow the User to use a certain function or service of the website, some categories of personal data will be marked as mandatory as it is data that Bialetti needs for providing the service or product that the User has requested or to allow the User to access the requested feature, for which the data are necessary for the exact fulfillment by Bialetti of obligations deriving from the contract or necessary to fulfill obligations deriving from applicable provisions of law or regulation.
Failure to enter such data could make it impossible to use the requested services.

4) PURPOSE AND LEGAL BASIS OF THE DATA PROCESSING

Users' personal data will be lawfully processed by Bialetti pursuant to art. 6 of the Regulation for the following processing purposes:

PURPOSE	LEGAL BASIS
Website navigation: The data are used in order to obtain anonymous statistical information on the use of the Site, to check its correct functioning, to improve the quality of the services offered, and to optimize the functionality/features of the Site. These data are processed to a strictly necessary and proportionate extent to guarantee the security of networks and information passing through them.	The data processing is based on the assumption of the lawfulness of the legitimate interest of the Data Controller to manage his website safely. (Article 6.1. Letter f) GDPR)
Website user registration management: If the User decides to register, Bialetti needs to process his data in order to be able to identify him as a user of the site and authorize him to access the various features, products, and services available as a registered user. User data is processed as it is necessary for the execution of the terms governing the use of the website.	The data processing is based on the assumption of the lawfulness of the execution of the terms that regulate the use of the website. (Article 6.1. Letter b) GDPR)
Fulfillment and execution of the sales or service contract: This purpose provides for the processing of the User's data mainly for a) fulfillment and execution of the purchase contract; b) fulfillment of the legal obligations connected to the purchase contract (for example issuing of invoices, receipts; c) management of any returns of the goods and/or refunds following the purchase or guarantee of the right of withdrawal.	The data processing is based on the assumption of lawfulness of the execution of a contract of which the interested party is a party and on the fulfillment of the legal obligations connected to the purchase contract. (Article 6.1. Letters b) and c) GDPR)
Customer Service: This purpose involves the acquisition and processing, by Bialetti, of the User's personal, contact, and purchase data, strictly necessary to respond to requests for assistance (e.g., requests for information on orders, technical assistance on a purchased product, return and refund, handling of complaints).	The data processing is based on the assumption of lawfulness of the execution of a contract of which the interested party act as a member of the contract. (Article 6.1. Letter b) GDPR)
Resolution of disputes relating to the sales or service contract: In the event of disputes between the Seller and a Consumer, the User's personal data are processed in order to allow their resolution, out of court or in court.	The data processing is based on the assumption of the lawfulness of the legitimate interest of the Data Controller to exercise and/or defend, where necessary, their rights in the appropriate places. (Article 6.1. Letter f) GDPR)
Direct marketing (sending of advertising material, direct sales, and commercial communication): Some personal data of the User (i.e. name, surname, e-mail address) may also be processed by Bialetti for marketing purposes (sending advertising material, direct sales, promotional newsletters, and commercial communication), or so that Bialetti can contact the User by post, e-mail, telephone (landline and/or mobile, with an automated call or communicating via call systems with and/or without the intervention of an operator) and/or SMS and/or MMS to propose to the User the purchase of products and/or services offered by Bialetti, present offers, promotions and commercial opportunities.	The data processing is based on the assumption of the lawfulness of the free and optional consent of the interested party (Article 6.1. Letter a) GDPR)
Profiling: The User's personal data (i.e. personal and contact data) and information relating to the services in which he has expressed his interest may also be processed by Bialetti for profiling purposes, or to reconstruct tastes and habits of consumption of the User, identifying the consumer profile, in order to be able to send the User commercial offers consistent with the identified profile	The data processing is based on the assumption of the lawfulness of the free and optional consent of the interested party (Article 6.1. Letter a) GDPR)

6. WITHDRAWAL OF CONSENT

In the case of processing based on consent, the User may revoke the same at any time, by making a request to Bialetti in the manner indicated in the following paragraph 10.

The User can also easily oppose further sending of promotional communications via newsletters, also by clicking on the appropriate link for the withdrawal of consent, which is present in each promotional e-mail. Once the consent has been revoked, Bialetti will send the User an e-mail message to confirm that the consent has been revoked. If the User intends to withdraw his consent to the sending of promotional communications by telephone while continuing to receive promotional communications via e-mail, or vice versa, please send a request to the Data Controller following the mode indicated below in paragraph 10.

Bialetti informs that, following the exercise of the right to object to the sending of promotional communications via e-mail, it is possible that, for technical and operational reasons (e.g., formation of contact lists already completed shortly before receipt by Bialetti of the opposition request) the User continues to receive some additional promotional messages. Should the User continue to receive promotional messages after 24 hours from the exercise of the right of opposition, please report the problem to Bialetti, using the contacts indicated below in paragraph 10.

7. PROCESSING METHODS AND DATA RETENTION PERIOD

The Joint Controllers will process the Users' personal data using manual and IT tools, with reasons strictly related to the appropriate purposes and, in any case, in such a way as to guarantee the security and confidentiality of the data.

In general, the personal data of Users will be kept by Bialetti for the time strictly necessary to carry out the primary purposes illustrated in paragraph 4 above or in any case as necessary for the civil protection of the interests of both Users and Bialetti.

For profiling purposes, personal data will not be processed beyond 36 months from the last active contact.

8. SCOPE OF COMMUNICATION AND DISSEMINATION OF DATA

The employees and/or collaborators of the Joint Data Controllers responsible for managing the Site and all services connected with the provision of the Services may become aware of the Users' personal data. These subjects, who have been instructed to do so by each Joint Data Controller pursuant to Article 29 of the Regulation, will process the Users' data exclusively for the purposes indicated in this privacy notice and in compliance with the provisions of the Applicable Law.

Third parties may also become aware of the personal data of the Users who will process personal data on behalf of the Controllers as "External Data Processors", such as, for example, IT and logistics service providers that are functional to the operation of the Site and/or Services, outsourced or cloud computing service providers, marketing and communication agencies, professionals and consultants.

Users have the right to obtain a list of any data processors appointed respectively by each Joint Data Controller, by making a request in the manner indicated below in paragraph 10.

Furthermore, the personal data of the Users may be communicated by the Joint Controllers, within the limits where this is necessary to execute contractual obligations, to independent third-party data controllers, such as the managers of the payment services and the logistics services necessary for the delivery of goods sold through the Site. These independent owners will process the User's data exclusively for the purpose of the correct fulfillment of orders relating to the Services.

Within the scope of the purposes indicated in paragraph 4 of this Privacy Notice, your personal data will not be communicated/transferred to third parties established in countries outside the European Union, without prejudice to the provisions for the use of cookies or mailing list platforms, in this regard please refer to the relevant Policies.

9. RIGHTS OF THE INTERESTED PARTIES

Without prejudice to specific and mandatory legal obligations, it is specified that the User can exercise the following rights:

• a) Access to your personal data pursuant to art. 15 GDPR;
• b) Data correction in case of inaccuracy pursuant to art. 16 GDPR;
• c) Data cancellation pursuant to art. 17 GDPR;
• d) The limitation of processing pursuant to art. 18 GDPR;
• e) The right to data portability, i.e. to receive in a structured format of common use and readable by an automatic device, the personal data provided pursuant to art. 20 GDPR.
• f) The right to object to the processing of your data pursuant to art. 21 GDPR.

You can also lodge a complaint with the competent supervisory authority (Art. 77 of the GDPR).
For anything not expressly provided for by the provisions referred to herein, please refer in full to the current legislation on Privacy.

10. PROCEDURES FOR THE EXERCISE OF RIGHTS

Data subjects may exercise the rights referred to in point 9, withdraw their consent, or request clarification about this information by writing an e-mail to:

privacy.store@bialettigroup.com

Verification of the User’s identity may be required before proceeding with your request.

11. FINAL PROVISIONS

When deemed appropriate, we may change the information contained in this privacy notice. In this case, we will notify the User in various ways through the Website (for example, with a banner, a pop-up, or a push notification) or by sending an email if the change significantly affects the User's privacy., so that the User can view the changes, make his assessments and, if necessary, oppose or cancel any services or functions/features. In any case, we urge you to periodically review this privacy and cookie policy to check for any minor changes or interactive improvements as this information is always available on our website.

Last update: January 2022

GENERAL TERMS AND CONDITIONS OF USE

1. Recitals

Welcome to the site www.bialetti.com, the official online store of Bialetti Store S.r.l. (hereinafter the "Site"). The Site is managed and maintained by Bialetti Industrie S.p.A., having its registered office in Coccaglio, via Fogliano 1, tax code, VAT number and registration number with the Companies Register of Brescia 03032320248, in its capacity as parent company of Bialetti Store S.r.l., as well as by latter, having its registered office in Coccaglio, via Fogliano 1, tax code, VAT number and registration number with the Companies Register of Brescia 02623040983 and by the suppliers/business partners of Bialetti Industrie S.p.A. and Bialetti Store S.r.l. (hereinafter jointly referred to as the "Operators").

Access to and use of the Site are subject to these General Terms and Conditions of Use (hereinafter the "General Conditions"). Before accessing and using the Site, or purchasing products, the user is required to read and be aware of and accept these General Conditions and the General Terms and Conditions of Sale.

Should you not agree with the General Conditions of the Website, in whole or in part, please do not use our website.

Anyone who accesses and uses the Site expressly agrees not to use the Site for illegal purposes or, in any case, any use in violation of any applicable legal provision.

The Operators may modify or simply update these General Conditions, in whole or in part. Users will be informed on modifications and updates to the General Conditions on the Homepage of the Site as soon as they become effective, and the said General Conditions will be binding once they have been published on the Site, in this section.

If a clause of these General Conditions is considered unlawful, null or invalid, for any reason whatsoever, the invalidity or ineffectiveness thereof will not affect the validity or effectiveness of the remaining provisions.

2. Content of the Site

Access to and use of the Site, including view of the web pages, communications with the Operators, download of information about products and purchase of the said products on the Site are activities carried out by our users, exclusively for personal purposes and are not related to any commercial, entrepreneurial and professional activity.

The Site presents hypertext links (hereinafter the "links") to other websites that have no connection with our Site. The Operators do not control or monitor said websites and the content thereof. The Operators shall not be held liable for the content of said websites and the rules adopted therein in terms of your privacy and the processing of your personal data while you are browsing. Please therefore take the necessary precautions when connecting to these websites through the links on the Site and read the conditions of use and privacy policies thereof. These General Conditions and the Privacy Policy do not apply to websites managed by parties other than the Operators. The Site provides links to other websites merely to help users browse and search the web and facilitate hyperlinks to other sites. Activation of links does not entail any recommendation or report by the Operators on access to and browsing the said sites, nor entails any guarantee about the content thereof nor the services or goods provided or sold by the said sites to Internet users.

3. Limitation of liability

By accessing the site, you will be exclusively liable for the use of the Site and the content thereof. The Operators shall not be held liable for the use of the Website and any contents not compliant with the applicable legislation, by any of its users, except that the Operators may be held liable in the case of willful misconduct and gross negligence. In particular, you will be solely liable for the communication of incorrect or false information and data relating to third parties, without the express consent thereof, and the improper use of said information and data.

Finally, since that material will be downloaded or otherwise obtained through the use of a service selected at the user's own risk, the user will be exclusively liable for any damage to its IT systems or any loss of data resulting from the said download of material, for which the Operators shall not be held liable. The Operators also disclaim any and all liability for any damage resulting from services on the website not being accessible or damage caused by viruses, corrupted files, errors, omissions, interruptions of service, erasure of content, problems with the network, providers, or telephone and/or Internet connections, unauthorized access, alteration of data, or failure and/or malfunction of the user's electronic equipment.

The user is responsible for the correct storage and use of his or her personal data, including the log-in details used to access personal services, and for any detrimental consequences or damage caused to the Operators or third parties due to the improper use, loss, or theft of said information.

4. Privacy Policy

Please read the Privacy Policy carefully – in order to understand how the Site collects and uses your personal data and for what purposes - that is also applicable to users who merely access the Site and use the related services, including if they do not purchase any product.

5. Intellectual property rights

All the contents, in any format, published on the Site, including web pages, graphic design, colors, schemes, tools, features and design of the Site, diagrams, layouts, methods, processes, functions and software related to the Site, are protected by copyrights and other intellectual property rights held by the Operators and other title holders. No part of this Site and the content thereof may be reproduced in any way without the express written consent of the Operators, who have the exclusive right to authorize or forbid any direct or indirect, temporary or permanent, reproduction, in any way or form, in whole or in part, of the Site and the content thereof. As regards the use of the Website, you are exclusively authorized to:

(i) visualize the Site and the contents thereof;
(ii) perform any other action of temporary reproduction that are economically irrelevant, which are transient or ancillary and an integral and essential part of the view of the Site and the content thereof;
(iii) browse the Site, only for the purpose of making legal use of the Site and the content thereof.

Any additional action of reproduction should be authorized from time to time by the Operators or, if necessary, by the authors of the individual works available on the Site. Such actions of reproduction shall in any case be performed for lawful purposes and in compliance with copyrights and other intellectual property rights of the Operators and the authors of the individual works available on the Site. The authors of the single works published on the Site may, at any time claim authorship of their work, and object to any alteration, editing or other changes in said works, including any action that may be detrimental to the works, and may sully the image and reputation thereof. You agree to respect the copyright of the artists who have chosen to publish their works on the Site or cooperated with the Site to create new expressive and artistic works for publication, including not exclusively on the Site, or, that are an integral part thereof. You are, in any case, not authorized to use, in any way and form, the content of the Site and any single work protected by copyright and other intellectual property rights. For example, you may not alter or otherwise modify the protected contents and works without the consent of the Operators, where necessary, of the individual authors of the works published on the Site.

6. Applicable law

These General Conditions are governed by the Italian law and shall be interpreted pursuant to the same, including, for example, any dispute concerning the existence, validity and effectiveness of the General Conditions and any other agreement that refer thereto.

If you are a consumer, for the legal relationships governed by these General Conditions, please refer in particular to Legislative Decree No. 206 of 6 September 2005, introducing the "Consumer Code", as subsequently amended or supplemented.

7. Information

For assistance and/or information regarding orders and shipments, refunds and returns of products purchased on the Site, suggestions or other information about the services provided by the Site and Operators, please write to customercare@bialetti.com. For any other legal information, please read the General Terms and Conditions of Sale, Withdrawal and the Privacy Policy.

8. Referral clause

For anything not provided for by these General Conditions, reference is hereby made to the General Terms and Conditions of Sale, as applicable.

B2B