PRIVACY NOTICE TO THE USERS

Pursuant to art. 13 of Regulation 2016/679 (also called GDPR) on the protection of personal data and in relation to the personal data of Users, we would like to inform you that the data processing will be carried out by Bialetti Store S.r.l and Bialetti Industrie S.p.A, both as joint data controllers, as they share the purposes, methods, and purposes of the processing of personal data, based on the principles of correctness, lawfulness, and transparency, as well as the protection of your privacy and the protection of your rights. Moreover, we inform you that:
The Joint Controllers of the processing of personal data of users (hereinafter, the "Users") who browse and who use the services available on the website www.bialetti.com (hereinafter, the "Site" and the "Services") provide the privacy notice pursuant to art. 13 of EU Regulation 2016/679 of 27 April 2016 (hereinafter, the "Regulation", or also the "Applicable Law").

This Site and the Services are reserved for individuals who have reached the age of eighteen. Therefore, the Joint Controllers do not collect personal data relating to persons under the age of 18. At the request of the Users, the Controllers will promptly delete all personal data involuntarily collected and relating to persons under the age of 18.

1) IDENTITY AND CONTACT DETAILS OF THE JOINT DATA CONTROLLERS

The joint data controllers are:

Bialetti Store S.r.l, with registered office in via Fogliano, n. 1, 25030 Coccaglio (BS), VAT / CF and registration number in the Register of Companies Brescia 02623040983

Bialetti Industrie S.p.A., with registered office in Via Fogliano, 1, 25030 Coccaglio (BS), VAT / CF and registration number in the Register of Companies Brescia 03032320248

(hereinafter, also "Joint Controllers" or "Bialetti")

The Joint Controllers take the utmost account of the right to privacy and protection of the personal data of their Users. For any information in relation to this privacy statement, Users can contact the Joint Controllers at any time, using the following methods:

• By sending a registered letter with return receipt to the registered office of the Companies: via Fogliano, 1, 25030 Coccaglio (BS)
• By sending an e-mail to the address privacy.store@bialettigroup.com

2) IDENTITY AND CONTACT DETAILS OF THE DPO

Bialetti has appointed Resolve Consulting Srl, with registered office in Piazza Monsignor Giuseppe Almici 23 - 25124 Brescia, as Data Protection Officer (RPD or DPO).
The DPO can be contacted at the following address dpo@bialettigroup.com

3) TYPE OF PERSONAL DATA PROCESSED

The personal data requested from the User and acquired by Bialetti may vary according to the products, services, or functions that the User intends to use.

In general, depending on the specific case, the following categories of personal data will be processed:

To allow the User to use a certain function or service of the website, some categories of personal data will be marked as mandatory as it is data that Bialetti needs for providing the service or product that the User has requested or to allow the User to access the requested feature, for which the data are necessary for the exact fulfillment by Bialetti of obligations deriving from the contract or necessary to fulfill obligations deriving from applicable provisions of law or regulation.
Failure to enter such data could make it impossible to use the requested services.

4) PURPOSE AND LEGAL BASIS OF THE DATA PROCESSING

Users' personal data will be lawfully processed by Bialetti pursuant to art. 6 of the Regulation for the following processing purposes:

Get more information about how Google processes personal information by visiting this link.

6. WITHDRAWAL OF CONSENT

In the case of processing based on consent, the User may revoke the same at any time, by making a request to Bialetti in the manner indicated in the following paragraph 10.

The User can also easily oppose further sending of promotional communications via newsletters, also by clicking on the appropriate link for the withdrawal of consent, which is present in each promotional e-mail. Once the consent has been revoked, Bialetti will send the User an e-mail message to confirm that the consent has been revoked. If the User intends to withdraw his consent to the sending of promotional communications by telephone while continuing to receive promotional communications via e-mail, or vice versa, please send a request to the Data Controller following the mode indicated below in paragraph 10.

Bialetti informs that, following the exercise of the right to object to the sending of promotional communications via e-mail, it is possible that, for technical and operational reasons (e.g., formation of contact lists already completed shortly before receipt by Bialetti of the opposition request) the User continues to receive some additional promotional messages. Should the User continue to receive promotional messages after 24 hours from the exercise of the right of opposition, please report the problem to Bialetti, using the contacts indicated below in paragraph 10.

7. PROCESSING METHODS AND DATA RETENTION PERIOD

The Joint Controllers will process the Users' personal data using manual and IT tools, with reasons strictly related to the appropriate purposes and, in any case, in such a way as to guarantee the security and confidentiality of the data.

In general, the personal data of Users will be kept by Bialetti for the time strictly necessary to carry out the primary purposes illustrated in paragraph 4 above or in any case as necessary for the civil protection of the interests of both Users and Bialetti.

For profiling purposes, personal data will not be processed beyond 36 months from the last active contact.

8. SCOPE OF COMMUNICATION AND DISSEMINATION OF DATA

The employees and/or collaborators of the Joint Data Controllers responsible for managing the Site and all services connected with the provision of the Services may become aware of the Users' personal data. These subjects, who have been instructed to do so by each Joint Data Controller pursuant to Article 29 of the Regulation, will process the Users' data exclusively for the purposes indicated in this privacy notice and in compliance with the provisions of the Applicable Law.

Third parties may also become aware of the personal data of the Users who will process personal data on behalf of the Controllers as "External Data Processors", such as, for example, IT and logistics service providers that are functional to the operation of the Site and/or Services, outsourced or cloud computing service providers, marketing and communication agencies, professionals and consultants.

Users have the right to obtain a list of any data processors appointed respectively by each Joint Data Controller, by making a request in the manner indicated below in paragraph 10.

Furthermore, the personal data of the Users may be communicated by the Joint Controllers, within the limits where this is necessary to execute contractual obligations, to independent third-party data controllers, such as the managers of the payment services and the logistics services necessary for the delivery of goods sold through the Site. These independent owners will process the User's data exclusively for the purpose of the correct fulfillment of orders relating to the Services.

Within the scope of the purposes indicated in paragraph 4 of this Privacy Notice, your personal data will not be communicated/transferred to third parties established in countries outside the European Union, without prejudice to the provisions for the use of cookies or mailing list platforms, in this regard please refer to the relevant Policies.

9. RIGHTS OF THE INTERESTED PARTIES

Without prejudice to specific and mandatory legal obligations, it is specified that the User can exercise the following rights:

• a) Access to your personal data pursuant to art. 15 GDPR;
• b) Data correction in case of inaccuracy pursuant to art. 16 GDPR;
• c) Data cancellation pursuant to art. 17 GDPR;
• d) The limitation of processing pursuant to art. 18 GDPR;
• e) The right to data portability, i.e. to receive in a structured format of common use and readable by an automatic device, the personal data provided pursuant to art. 20 GDPR.
• f) The right to object to the processing of your data pursuant to art. 21 GDPR.

You can also lodge a complaint with the competent supervisory authority (Art. 77 of the GDPR).
For anything not expressly provided for by the provisions referred to herein, please refer in full to the current legislation on Privacy.

10. PROCEDURES FOR THE EXERCISE OF RIGHTS

Data subjects may exercise the rights referred to in point 9, withdraw their consent, or request clarification about this information by writing an e-mail to:

Verification of the User’s identity may be required before proceeding with your request.

11. FINAL PROVISIONS

When deemed appropriate, we may change the information contained in this privacy notice. In this case, we will notify the User in various ways through the Website (for example, with a banner, a pop-up, or a push notification) or by sending an email if the change significantly affects the User's privacy., so that the User can view the changes, make his assessments and, if necessary, oppose or cancel any services or functions/features. In any case, we urge you to periodically review this privacy and cookie policy to check for any minor changes or interactive improvements as this information is always available on our website.

Last update: January 2022

GENERAL TERMS OF USE

Date of publication on Website and effective date 19/05/2026

1. Introduction

Welcome to www.bialetti.com, the official online store of Bialetti Store S.r.l. (hereinafter the "Website"). The Website is managed and maintained by Bialetti Industrie S.p.A., with registered office at Via Fogliano No. 1, Coccaglio, tax code, VAT number and registration number with the Brescia Companies’ Register 03032320248, acting in its capacity as parent company in relation to Bialetti Store S.r.l., and by the latter, with registered office at Via Fogliano No. 1, Coccaglio, tax code, VAT number and registration number with the Brescia Companies’ Register 02623040983, as well as by the suppliers and commercial partners of Bialetti Industrie S.p.A. and Bialetti Store S.r.l. (hereinafter collectively referred to as the ‘Operators’).

Access to and use of the Website are governed by these general terms of use (hereinafter the ‘General Terms of Use’). Access to and use of the Website, as well as the purchase of Products, require the prior reading, understanding and acceptance of these General Terms of Use as well as the General Terms and Conditions of Sale published on the Website.

Should you not agree, whether in whole or in part, with the Website’s General Terms of Use, you are requested not to use the Website.

Any person who accesses and uses the Website implicitly represents that they will not use the Website for any unlawful purpose or for any purpose otherwise contrary to applicable law.

The Operators may amend or simply update, in whole or in part, these General Terms of Use. The new General Terms of Use shall become binding as soon as they are published on the Website.

Should any clause of these General Terms of Use be found to be unlawful, void, or ineffective for any reason whatsoever, such invalidity or ineffectiveness shall not prejudice the validity or force and effect of the remaining provisions.

2. Website Content

Access to and use of the Website — including the viewing of web pages, communication with the Operators, the ability to download product information, and the purchase of Products on the Website — constitute activities carried out by our users exclusively for personal purposes wholly unrelated to any trade, business, or professional activity.

The Website contains hyperlinks (hereinafter 'links') to other websites that have no connection with the Website. The Operators neither control nor conduct any monitoring of such websites or their content. The Operators shall not be held liable for the content of these websites or the rules adopted by them, including with regard to your privacy and the processing of your personal data during your browsing activity. We therefore recommend that you exercise caution when accessing these websites via the links available on the Website, and that you read the respective terms of use and privacy policies carefully. For the avoidance of doubt, these General Terms of Use and the Privacy Policy do not apply to websites operated by parties other than the Operators. The Website provides links to other websites solely to assist its users in searching and browsing and to facilitate hypertext connections on the Internet to other websites. The activation of such links shall not constitute any recommendation or endorsement by the Operators in respect of accessing or browsing those websites, nor any warranty as to their content or the services or goods provided and sold by them to Internet users.

3. Limitation of Liability

By accessing the Website, you shall be solely and exclusively responsible for your use thereof and of its content. The Operators shall not be held liable for any use of the Website or its content by any of their users that is not in compliance with applicable legislation, save for the Operators' liability in cases of wilful misconduct or gross negligence. In particular, you shall bear sole and exclusive responsibility for communicating incorrect or false information or data, or information or data relating to third parties without their consent having been obtained, as well as for any improper use thereof.

Finally, as any material downloaded or obtained through use of the service is so at the user's own discretion and risk, any liability for damage to computer systems or loss of data resulting from such download operations shall rest with the user and may not be attributed to the Operators. The Operators disclaim all liability for any damages arising from the inaccessibility of services available on the Website, or from any damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletion of content, issues relating to networks, providers, or telephone and/or electronic communications links, unauthorised access, alteration of data, or the failure and/or malfunction of the user's own electronic equipment.

The user is responsible for the safekeeping and proper use of their personal information, including the credentials used to access restricted services, as well as for any damage or prejudice that may arise for the Operators or third parties as a result of the improper use, loss, or misappropriation of such information.

4. Privacy Policy

We encourage you to read the Privacy Policy carefully — so as to understand how the Website collects and uses your personal data and for what purposes — which also applies where you access the Website and use its related services without making any purchase.

5. Intellectual Property Rights

All content, in whatever format, published on the Website — including web pages, graphics, colours, colour schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software forming part of the Website — is protected by copyright and all other intellectual property rights of the Operators and other rights holders. Reproduction of the Website and its contents, in whole or in part and in any form whatsoever, is prohibited without the express written consent of the Operators, who hold the exclusive right to authorise or prohibit the direct or indirect, temporary or permanent reproduction of the Website and its contents, by any means or in any form, whether in whole or in part. In relation to your use of the Website, you are authorised solely to:

(i) view the Website and its contents;
(ii) carry out such other acts of temporary reproduction as have no independent economic significance and are regarded as transient or incidental, forming an integral and essential part of the act of viewing the Website and its contents;
(iii) perform all other browsing activities on the Website undertaken solely for a lawful use of the Website and its contents.

Any further act of reproduction must be authorised, on a case-by-case basis, by the Operators or, where applicable, by the authors of the individual works contained on the Website. Such acts of reproduction must in any event be carried out for lawful purposes and in compliance with copyright and the other intellectual property rights of the Operators and of the authors of the individual works contained on the Website. The authors of individual works published on the Website shall have, at any time, the right to assert the paternity of their works and to object to any distortion, mutilation or other modification of those works, including any act causing prejudice thereto that is detrimental to their honour or reputation. You undertake to respect the copyright of artists who have chosen to publish their works on the Website, who have collaborated with the Website in the creation of new expressive and artistic forms intended for publication on the Website (whether or not on an exclusive basis), or whose works form an integral part thereof. Furthermore, you are not, under any circumstances, authorised to use, in any way whatsoever, the contents of the Website or any individual work protected by copyright or any other intellectual property right. By way of example only, you may not alter or otherwise modify the contents or protected works without the consent of the Operators and, where necessary, of the individual authors of the works published on the Website.

6. Applicable Law

These General Terms of Use are governed by Italian law.

If you are a Consumer, the legal relationships governed by these General Terms of Use shall be subject to Legislative Decree No. 206 of 6 September 2005, known as the Consumer Code.

Any dispute relating to the interpretation and performance of these General Terms of Use shall fall within the exclusive jurisdiction of the Court of Milan. If you are a consumer, jurisdiction shall lie with the court of the place where you are resident or have elected domicile.

7. Information

For assistance and/or information regarding orders and shipments, refunds and the return of Products purchased on the Website, suggestions and other general information about the services provided by the Website and the Operators, you may at any time send an e-mail to customercare@bialetti.com. For any other legal information, please consult the sections General Terms and Conditions of Sale, Right of Withdrawal and Privacy Policy.

8. Reference clause

In respect of any matter not addressed by these General Terms of Use, the General Terms and Conditions of Sale shall apply, where applicable.

TERMS AND CONDITIONS OF SALE

Date of publication on Website and effective date: 19/05/2026

1. Purpose

1.1. These general terms and conditions of sale (hereinafter also referred to as the ‘Terms’) shall apply to purchases made through the e-commerce website www.bialetti.com (hereinafter the ‘Website’) by consumer users (the ‘Consumers’, as defined in Article 1.2 below) of products bearing the ‘BIALETTI’ trademark (hereinafter referred to as the ‘Products’ or, individually, the ‘Product’).
The Website is owned by Bialetti Industrie S.p.A., with registered office at Via Fogliano No. 1, Coccaglio, tax code, VAT number and registration number with the Brescia Companies’ Register: 03032320248. Bialetti Industrie S.p.A. is the owner of the rights to the Website domain name, the logos and trademarks relating to the Products displayed on the Website, as well as the copyright in the contents of the Website.

1.2. Purchases of Products made through the Website shall be entered into between Bialetti Store S.r.l., with registered office at Via Fogliano No. 1, Coccaglio, tax code, VAT number and registration number with the Brescia Companies’ Register 02623040983 – T. 030 7720 104, bialettistoresrl@legalmail.it, as seller (hereinafter the ‘Seller’), a company controlled by Bialetti Industrie S.p.A. (the Seller and Bialetti Industrie S.p.A. being hereinafter collectively referred to as ‘Bialetti’), and the individual purchasing one or more Products for purposes unrelated to their business, commercial, craft or professional activity, as purchaser (hereinafter the ‘Consumer’) (the Seller and the Consumer being hereinafter collectively referred to as the ‘Parties’). The resale or transfer, for any commercial or professional purpose whatsoever, of Products purchased through the Website and of any free samples supplied to the Consumer free of charge are expressly prohibited. All activities relating to the processing of purchase orders, including the delivery of the Products, the handling and resolution of complaints, the management of procedures relating to the exercise of the right of withdrawal pursuant to Articles 52 et seq. of the Consumer Code, refunds and returns, including pursuant to Articles 128 et seq. of the Consumer Code, shall be managed by Bialetti and/or its suppliers/commercial partners.

1.3. Any communication from the Consumer relating and/or connected to purchases of Products made through the Website — including any notices, complaints or requests concerning the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc. — shall be sent to Bialetti using the contact details and in the manner indicated on the Website and through the contact form available at this link.

1.4. Each purchase shall be governed by these Terms as published on the Website at the time the Consumer submits the relevant order. The Seller reserves the right to amend these Terms at any time, at its sole discretion and without prior notice to users of the Website. Any amendments shall become effective from the date of publication on the Website and shall apply solely to sales concluded from that date onwards.

1.5. The Website is intended for retail sales and, as such, is for the exclusive use of Consumers. Should one or more sales be made to a person not qualifying as a Consumer, these Terms shall apply, save for the following derogations:

• a) the purchaser shall not be entitled to the right of withdrawal referred to in Article 10;
• b) the purchaser shall not benefit from the warranty relating to the Products referred to in Article 8;
• c) the purchaser shall not be entitled to any other protections provided herein in favour of the Consumer which reflect or comply with mandatory provisions of law;
• d) the contract of sale entered into between the Seller and the purchaser shall be governed by Italian law, to the exclusion of the rules of private international law and of the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention, 1980).

1.6. Upon submission of the purchase order, the Consumer unreservedly accepts that the confirmation of the information relating to the order placed and these Terms shall be sent by e-mail to the address provided by the Consumer during registration on the Website or during the purchase process.

1.7. In order to make purchases through the Website, the Consumer must be of legal age and have legal capacity. By submitting the order, the Consumer implicitly declares, under their own responsibility, that they satisfy such requirements.

1.8. Any costs incurred by the Consumer for connecting to the Website via the Internet, including any telephone charges relating to subsequent communications with Bialetti, shall be borne by the Consumer in accordance with the tariffs applied by the operator selected by the Consumer.

2. Characteristics of the Products and their availability across different geographical areas

2.1. The Products are sold with the characteristics described on the Website and subject to the Terms published on the Website at the time the Consumer submits the order, to the exclusion of all other terms or conditions.

2.2. The prices and Products available for sale on the Website and/or their characteristics may be subject to change, any such change being reflected on the Website accordingly. Such changes shall apply only to orders that have not yet been confirmed as at the date of the change in question. In any event, before submitting the purchase order in accordance with clause 3 below, the Consumer is advised to verify the final sale price.

2.3. The Products available on the Website may be purchased exclusively by users requesting delivery within Italy, Vatican City, or the Republic of San Marino. Delivery of the Products to any other destination is not currently available.

3. Procedure for Purchasing Products – Formation of Each Individual Contract of Purchase

3.1. The display of Products on the Website is not binding on the Seller and constitutes a mere invitation to the Consumer to submit a purchase offer; it does not constitute an offer to the public.

3.2. The purchase order submitted by the Consumer to the Seller through the Website constitutes a contractual offer and shall be governed by these Terms, which the Consumer fully accepts upon submission of the order. Before proceeding with the purchase of the Products, the Consumer is required to read these Terms and the information notice concerning the right of withdrawal carefully. The Consumer is also required to identify and correct any errors in the entry of their data.

3.3. The Consumer's purchase order is accepted by the Seller by means of an order confirmation e-mail sent to the Consumer at the e-mail address provided during registration on the Website or, where the Consumer is not registered on the Website, during the order submission process. Such confirmation e-mail shall include a link to the text of these Terms, a summary of the order placed — including detailed particulars of the price, delivery costs and applicable taxes — together with a list of the Products ordered. The Consumer's order, the Seller's order confirmation, and the Terms applicable to the relationship between the Parties shall be stored electronically by the Seller on its computer systems.

3.4. Each contract for the purchase of Products shall be deemed concluded when the Consumer receives the order confirmation e-mail from the Seller.

4. Product Selection and Purchase Procedure

4.1. The Products displayed on the Website may be purchased by selecting the Products of interest and adding them to the relevant virtual shopping cart. Once the Product selection process has been completed, in order to purchase the Products added to the shopping cart, the Consumer shall be invited to: (i) register on the Website by providing the required information; (ii) log in, if already registered; or (iii) provide their details in order to complete the order and allow the Purchase Contract to be formed. Should the details provided in the order differ from those supplied during registration on the Website, the Consumer will be asked to confirm their details (including, but not limited to: first name, surname, etc.), together with the delivery address for the selected Products, the billing address, and a telephone number at which they may be contacted regarding any communications relating to the purchase made. The Consumer will be shown a summary of the order, the contents of which they may amend; the Consumer must then, having carefully read these Terms, expressly accept them by ticking the relevant check-box on the Website and, finally, by clicking the order submission button, confirm their order, which shall thereupon be finally submitted to the Seller and shall produce the effects described in paragraph 3.2 above of these Terms. The Consumer will also be required to select a shipping method and a payment method from those available, on the understanding that, upon placing the order, the Consumer will become obliged to pay the purchase price. Where payment is made by the Consumer by credit card or other digital means of payment, the Consumer shall be required to provide the relevant payment details through a secure connection. For accounting and administrative purposes, Bialetti reserves the right to verify the personal details provided by the Consumer. Where payment is made by credit card or other digital payment method, the purchase amount shall be debited solely at the time at which the order confirmation is sent by the Seller to the Consumer.

4.2. Should the Consumer, in the course of selecting Products on the Website as referred to in clause 4.1 above, notice that the price of one or more of the Products they intend to purchase is manifestly lower than the price normally applied, net of any discounts and/or promotions in force at that time, owing to an evident technical error on the Website, the Consumer is requested not to complete their purchase order and to report the said technical error to the Seller's customer service team using the dedicated contact form.

4.3. Where the Consumer has submitted their purchase order and that order includes a Product whose price is manifestly lower than the price normally applied, net of any discounts and/or promotions in force at that time, owing to an evident technical issue on the Website, and provided the Consumer has not yet received the Product, the Seller shall (i) cancel the order by sending notification to that effect by e-mail to the e-mail address provided by the Consumer at the time of submitting the order, and (ii) refund to the Consumer all payments made by them in connection with the cancelled order, including delivery costs, without undue delay and, in any event, no later than 20 days from the date of cancellation of the order, using the same means of payment used by the Consumer for the initial transaction.

5. Delivery of Goods and Acceptance

5.1. The Website indicates the availability of the Products and their estimated delivery times; however, such information is to be regarded as purely indicative and not binding upon the Seller.

5.2 The Seller undertakes to use all reasonable endeavours to meet the delivery times indicated on the Website and, in any event, to effect delivery within a maximum period of 30 (thirty) days from the day following that on which the Consumer submitted the order. In the event that the Seller fails to fulfil the order owing to the unavailability, whether temporary or otherwise, of the Product, the Seller shall notify the Consumer in writing and shall refund any sums already paid by the Consumer in respect of the Product, in accordance with paragraph 5.3 below.

5.3. The Products ordered by the Consumer shall be shipped using the method selected by the Consumer from among those available and indicated on the Website at the time the order is submitted. The Consumer undertakes to check, as promptly as possible, that the delivery comprises all of and only those Products purchased, and to notify the Seller without delay of any defect in the Products received or of any discrepancy from the order placed, in accordance with the procedure set out in Article 8 of these Terms; failing which the Products shall be deemed to have been accepted. Should the packaging or wrapping of the Products ordered by the Consumer arrive at the delivery address in a visibly damaged condition, the Consumer is advised to refuse delivery from the carrier/shipping company or to accept delivery ‘subject to reservation’.

6. Prices, Delivery Charges, Taxes and Duties

6.1. The price of the Products is that displayed on the Website at the time the Consumer submits the order. Prices are inclusive of standard packaging costs, VAT (where applicable) and any indirect taxes (where applicable), but exclude delivery charges, which are calculated prior to the order confirmation transmitted by the Seller to the Consumer and which the Consumer undertakes to pay to the Seller in addition to the price displayed on the Website.

6.2. The Consumer shall pay the Seller the total price as specified in the order and in the order confirmation sent by the Seller to the Consumer by e-mail.

6.3. Any additional costs, charges, duties and/or taxes which may be imposed by a given country, on any grounds whatsoever, on the Products ordered under these Terms shall be borne exclusively by the Consumer.

6.4. The Consumer hereby declares that any failure to ascertain the costs, charges, duties, taxes and/or levies referred to in the preceding paragraph 6.3., at the time of submitting an order to the Seller, shall not constitute grounds for termination of this contract and that the Consumer shall in no circumstances be entitled to pass any such charges on to the Seller.

7. Payments

7.1. Payment of the purchase price for Products bought through the Website shall be made at the time the Consumer confirms the order. The Consumer expressly accepts that performance of the contract by the Seller shall commence upon crediting of the price of the purchased Product(s) to the Seller’s bank account.

7.2. Payment may be made by credit card or other digital payment method, subject to the conditions set out below. The Seller may permit additional payment methods, which shall be indicated in the payments section of the Website.

7.3. Where payment is made by credit card, the Consumer will be redirected to a secure website and the credit card details will be transmitted directly to the Seller's Banking Institution. The data transmitted will be sent securely, by means of encrypted data transfer using a 128-bit SSL (Secure Socket Layer) system. Such data are not accessible even to the Seller.

7.4. Where requested by the Consumer during the Product purchase procedure, the Seller shall send the sales receipt in electronic format to the Consumer by e-mail at the address provided by the Consumer.

8. Seller’s Legal Warranty of Conformity, Reporting of Defects of Conformity and Warranty Remedies

8.1. Pursuant to Directive 771/19/EC and Legislative Decree No. 206/2005 (hereinafter the "Consumer Code"), Bialetti guarantees the Consumer against any defects of conformity of the Products for a period of 2 (two) years from the date of delivery of the Products to the Consumer. Any warranty shall be excluded in the event of use or washing of the Product that is not in accordance with the Product's intended use or the instructions and warnings provided by Bialetti in that regard, whether set out in the relevant illustrative documentation, on hangtags, or on labels.

8.2. The Consumer shall notify Bialetti of any defects via the contact form available at this link, providing full particulars of the defect identified together with all relevant supporting documentation (including photographs of the Product, the order confirmation issued by the Seller, and/or the sales receipt).

8.3. Upon receipt of the request and the accompanying documentation, Bialetti shall assess the defects and non-conformities reported by the Consumer through customer support and, having carried out the quality checks required to verify the actual non-conformity of the Product(s), shall decide whether to authorise the return of the Product(s). The Consumer shall be notified of Bialetti's decision, including the return authorisation code where applicable, by e-mail to the address provided by the Consumer during registration on the Website or at the time of submitting the order. The authorisation to return the Product(s) shall not in any way constitute an acknowledgement of defects or non-conformities, the existence of which shall be established following the return of the Product(s). The Products whose return has been authorised by the Seller must be returned by the Consumer, together with a copy of the return authorisation communication bearing the return authorisation code, within 30 (thirty) days of notification of the defect or non-conformity, to the address specified by Bialetti.

8.4. In the event of defects or non-conformities, the Consumer shall be entitled to restoration of the Product's conformity by the Seller, by way of repair or replacement, or to alternative remedies in the cases expressly provided for under Article 135-bis of the Consumer Code. Where the Seller has undertaken to refund to the Consumer all or part of the price paid, such refund shall, where possible, be made using the same means of payment used by the Consumer at the time of purchase of the Product.

8.5 Products repaired, modified or altered in any way by the Consumer are excluded from the legal warranty. Also excluded from the scope of the legal warranty are any faults, malfunctions, or defects of any other kind arising from accidental events or attributable to the Consumer, or resulting from use of the Product that is inconsistent with its intended purpose and/or with the provisions set out in any technical documentation supplied with the Product, where such documentation exists, or in the relevant instructions for use.

9. Limitations of Liability

9.1. Bialetti accepts no liability for any disruptions attributable to force majeure or unforeseeable circumstances, including those arising from malfunctions or disruptions affecting the Internet, where it is unable to fulfil the order within the timeframes set out in the Terms.

9.2. Bialetti shall not be held liable for any fraudulent or unlawful use by third parties of the Consumer's credit cards or other means of payment, provided it can demonstrate that it has taken all reasonable precautions in accordance with the ordinary standard of care.

9.3. Bialetti accepts no liability in the event that information made available on the Website has been unlawfully altered or inserted by unauthorised third parties who have fraudulently obtained access to the Website.

10. Right of Withdrawal

10.1 Subject to the exceptions set out in Article 59 of the Consumer Code, the Consumer shall be entitled to exercise the right of withdrawal from any contract concluded pursuant to these Terms, without being required to provide any reason and without incurring any penalty, within 14 (fourteen) days from the date on which (i) the Product was delivered, or (ii) in the case of the purchase of multiple Products delivered separately under a single order, the last Product was delivered.

10.2 To exercise the right of withdrawal, the Consumer must inform the Seller, before the expiry of the period referred to in clause 10.1 above, of their decision by accessing the returns page from their personal account page or, if not registered on the Website, from the dedicated page, and selecting the Product(s) they wish to return. Alternatively, the Consumer may send an explicit declaration to Bialetti and/or its suppliers and business partners via the e-mail address customercare@bialetti.com, notifying them of their decision to withdraw and strictly adhering to the instructions and procedures provided.

10.3 Following the procedure set out in clause 10.2 above, the Consumer will receive a confirmation e-mail acknowledging exercise of the right of withdrawal and containing instructions for returning the Product. The Product must be dispatched no later than 14 days thereafter to the address indicated by Bialetti and/or its suppliers and business partners.

10.4. If the Consumer has received the Product, they are required to return it to Bialetti without undue delay and, in any event, within 14 days from the date on which they gave notice of withdrawal. The deadline shall be deemed to have been met if the Consumer sends back the Products before expiry of the 14-day period. The risks and direct costs of returning the Products, together with the burden of proving such return, shall be borne by the Consumer. Where the Consumer exercises the right of withdrawal through the Website, the cost of returning the Products — which shall be borne by the Consumer — will be communicated to the Consumer before the withdrawal request is confirmed, should the Consumer wish to use the returns service offered through the Website.

10.5 In the event of withdrawal, the Consumer shall be refunded all payments made, net of any delivery and return costs and any costs attributable to customisations of the Products and related services, without undue delay and, in any event, no later than 14 days from the exercise of the right of withdrawal. Any such refunds shall be made using the same means of payment used by the Consumer for the initial transaction. The refund may be withheld until the Products have been received, or until the Consumer has provided evidence of having returned the Products, whichever is earlier.

10.6 The Consumer shall be liable for any diminution in the value of the Products resulting from handling beyond that which is necessary to establish the nature, characteristics and functioning of the Products. Accordingly, where the returned Products are found to be damaged (for example, showing signs of wear, abrasion, scuffing, scratching, deformation, or the like), incomplete as regards any of their components and accessories (including labels and tags that are unaltered and still attached to the Product), or not accompanied by the enclosed instructions, notes or manuals, the original packaging and wrapping, or the warranty certificate (where applicable), the Consumer shall be liable for any reduction in the monetary value of the Product and shall be entitled to a refund of an amount equal to the residual value of the Product. To that end, the Consumer is requested not to handle the Product beyond what is strictly necessary to ascertain its nature, characteristics and operation, and to rewrap the original packaging of the Products in additional protective packaging that preserves its integrity and protects it during transit, including from markings or labels.

11. Intellectual Property Rights

11.1. The Consumer hereby acknowledges that all trade marks, names, and any other distinctive signs, designations, images, photographs, and written or graphic content used on the Website or relating to the Products are and shall remain the exclusive property of Bialetti Industrie S.p.A. and/or its successors in title, and that no rights in respect thereof shall accrue to the Consumer by reason of accessing the Website and/or purchasing the Products.

11.2. The contents of the Website may not be reproduced, whether in whole or in part, transmitted by electronic or conventional means, modified, or used for any purpose whatsoever without the prior written consent of Bialetti Industrie S.p.A. and/or its assigns.

12. Consumer Data and Privacy Protection

12.1. In order to proceed with registration, the placing of an order, and the conclusion of a contract on the basis of these Terms, the Consumer is required to provide certain personal data through the Website. The Consumer acknowledges that the personal data provided will be recorded and used by Bialetti and/or its suppliers and/or commercial partners, in compliance with the provisions of Italian Legislative Decree No. 196/2003 and subsequent amendments — the Privacy Code — and EU Regulation 2016/679 (GDPR), for the purpose of fulfilling each purchase made through the Website and, subject to the Consumer's prior consent, for any further activities as specified in the relevant privacy notice provided to the Consumer through the Website at the time of registration.

12.2. The Consumer declares and warrants that the data provided to Bialetti during the registration and purchase process are accurate and true.

12.3. The Consumer may at any time update and/or amend their personal data held by Bialetti by accessing the personal account section of the Website, which requires prior log-in authentication.

The Consumer should refer to the Privacy Policy section and read the General Terms of Usa carefully.

13. Security

13.1. Although Bialetti adopts measures designed to protect personal data against loss, unauthorised alteration, manipulation, and misuse by third parties, owing to the characteristics and technical limitations inherent in the protection of electronic communications over the Internet, Bialetti cannot guarantee that information or data viewed by the Consumer on the Website — including after the Consumer has logged in — will not be accessed or viewed by unauthorised third parties.

13.2. With regard to credit card payment data, the Seller makes use of the services of its banking institution, which employs technological systems designed to ensure the highest levels of reliability, security, protection and confidentiality in the transmission of information over the Internet.

14. Governing Law, Attempted Conciliation, and Jurisdiction

14.1. Every contract of sale concluded between the Seller and the Consumer pursuant to these Terms shall be governed by and construed in accordance with Italian law, including the Consumer Code. In any event, any rights granted to the Consumer under mandatory provisions of law in force in the Consumer’s country of residence shall remain unaffected.

14.2. Without prejudice to any attempt to reach an amicable settlement, any dispute arising between the Seller and the Consumer shall be referred to the court of the Consumer’s place of residence or elected domicile.

Regulations

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Quality